Recovering money from past due accounts is never easy. We are aware that you may have some questions that need to be answered. In that effort, we have compiled a list of commonly asked questions and answers to help you in your decision making process.
If we have not answered all of your questions or concerns please feel free to contact us in the manner that you are most comfortable with. Email us at moreinfo@divservgrp.com or call toll free at 888.494.7900.
Why would a consumer pay their bill when Diversified Serves Group contacts them if they have refused to pay after receiving several statements?
Most consumers perceive the assignment of a debt to an agency as a major step in an effort to “take serious” action, which encourages a favorable response to avoid damage to their credit history.
How recent must my receivables be for Diversified Services Group to seek recovery of them?
We accept delinquencies up to 5 years old.
When should accounts be placed with Diversified Service Group?
The sooner an account is placed for collection (i.e. 90 days) the greater the chance for full recovery.
What if there is a dispute over the amount owed?
This is reviewed with you for substantiation. Then we proceed to solve the dispute with the consumer.
What if the consumer has disappeared?
We have techniques to locate consumers nationally if we are provided basic information.
What if the consumer claims they do not have the resources?
We can proceed with an asset search to ascertain the validity of their claim. If true, we will set up a payment plan they can handle.
What if the consumer refuses to pay the bill?
We have the ability to report the delinquency to the credit bureaus and review the account for additional action.
What are those bureaus?
Trans Union, Experian and Equifax.
Do you take legal action?
As a last resort and only with your written permission.
How long will recovery of my funds take?
That may vary from immediate to longer term, but we will continue our efforts until each account is resolved or cancelled by you, the client.
Where do my funds go once they are recovered?
Your funds are first deposited into a trust account.
When do I receive funds that have been recovered?
Recovered funds are paid to you by the 15th of the month following recovery.
How will I know the status of my receivables that have been assigned to Diversified Services Group?
At your request, you will receive a status report that lists all your accounts, current balances, payments received and the status of each account (i.e. promise to pay, paid in full, etc.)
Can I cancel the Collection Agreement?
Yes, there is a cancellation clause within the Collection Agreement.
How do I get started?
moreinfo@divservgrp.com
